At The Kalari Factory, customer satisfaction is our top priority. We are committed to providing a seamless dining and shopping experience. In case of any inconvenience, we have designed a transparent and straightforward refund policy to address your concerns effectively. Please read the following policy carefully to understand our guidelines regarding refunds.
We offer refunds under the following circumstances:
Wrong Order: If what you got is not what you ordered.
If the product delivered does not meet our quality standard, for example, if it is spoiled or improperly prepared.
If you cancel an order within the specified timeframe. To file a request for a refund
To initiate a refund, you must provide proof, such as a receipt, order confirmation, or relevant details about the transaction.
Refund requests are subject to the following conditions:
Refunds for franchise-related queries, such as fees or agreements, follow separate terms outlined in the franchise agreement.
If you are eligible for a refund, please follow these steps:
Contact our customer support team at [insert email/phone number].
Include your order number, date of purchase, and a clear explanation of the issue.
Our team will review your request and notify you of the status within 3 business days.
Approved refunds will be processed within 5-7 business days to your original payment method. Refunds will be transferred to your bank account upon verification for cash-on-delivery orders.
The following items are not eligible for refunds:
The Kalari Factory may update or change this policy at any time. All changes will be reflected on this page, so please check back here occasionally.